Software Asset Management (SAM) Organization and processes, data and tools needed to manage the software asset lifecycle in a transparent, legal and cost-effective manner. As ISO 19770-1:2012 (Software Asset Management) indicates: “ISO/IEC 19770-1:2012 establishes a basis for an integrated set of software asset management processes (SAMs) that are divided into steps to enable incremental implementation, evaluation and recognition.” Metrics Metrics define how usage is measured. If multiple metrics apply to a specific installation (product/version), the IBM customer can choose a metric and concede the product with the selected metric. As a general rule, we classify metrics for: hardware metrics (IBM`s concept: capacity-based license), user metrics (IBM terms: user-based licenses) and other metrics. The applicable metrics are/are documented in LI (s) and plet (s) that are suitable for editing and version of the software (and occasionally the date of installation and fix). The most common metrics are defined in this glossary: capacity-based metrics (material) such as the processor value unit (PVU), the PVU-based resource value unit (P/RVU), the installation; and user metrics such as authorized user (AUTH), competing user (CONC), floating user (FL), authorized single install user (AUSI), single-session floating single-install user (FUSSSI) and user value unit (UVU). ISO/IEC 19770-1:2012 Standard for Software Asset Management of the International Organization for Standardization (ISO). DEFINEd ISO:: “ISO/IEC 19770-1:2012 sets a basis for an integrated set of software asset management (SAM) processes divided into steps to enable incremental implementation, evaluation and recognition.” ISO 19770-1:2012 is from the previous VERSION ISO 19770-1:2006. Iso 19770-1:2012 and ISO 19770-1:2006 differ in terms of key aspects: ISO 19770-1:2012 has abandoned the idea of defining software asset management and proposes only one baseline; ISO 19770-1:2012 proposes phased implementation steps, while ISO 19770-1:2006 sets an unattainable, too high level; ISO 19770-1:2012 is not entitled to efficiency, although ISO 19770-1:2006: ” (Software Asset Management is) the effective management, control and protection of software assets within an organization.”